FAQs

We are always happy to answer any questions you may have so please, don’t hesitate to call us or visit one of our showrooms. 

Some of the most often asked questions are below, let us know if we can help with others.

How are your cabinets constructed?

Our frames, doors and frontages are manufactured from a hard wood which is kiln dried, primed and painted in your choice of most RAL colours. Our carcass is constructed from MDF which is primed and painted in the same colour as the frontage. Everything arrives to you fully rigid, constructed and packaged. We don’t supply flat-pack furniture.

Do you offer “soft close options” on your cabinetry?

All of our drawers use industry-leading BLUM soft-close runners, or STC for runners under 600 mm. These have a fantastic feel and are the ultimate in drawer-closing technology.

Do you charge for kitchen designs?

No, we offer a free design service unless you want us to visit your house, in which case a senior designer will visit your property and discuss the best way to maximise your space. We then prepare a design and estimate and send this out within a week of the visit. We charge £300 for this service, but the amount is refunded in full if you buy your kitchen from us.

Can we supply our own worktops and appliances?

Yes, absolutely. For worktops, we can offer stone at market leading prices as long as you purchase it as part of a kitchen bought from The Shaker Workshop Ltd.

Do you come to our home to perform a survey?

If you have purchased kitchen installation as part of your package, we will come to your house to conduct a survey before your kitchen is sent to our production team. This service is included in the price. The survey helps to ensure that the measurements will work and that your kitchen will fit (provided you don’t make any changes to the room after the survey!).

Do you supply flooring?

Unfortunately not, we prefer to concentrate and focus on kitchens ensuring our customers receive the product, service and affordable price promise that we continue to strive to improve.

What is the price of delivery?

Delivery price depends on your location. We calculate the price based on distance from our warehouse.

How long will our kitchen take to arrive?

Approximately 12-14 weeks after you sign-off your final plans.

Does the price on your website include painting?

Yes, the price you see on our website is the price you pay. It includes everything you will need and there are options to upgrade if you want to. Upgrades might include Shaker panels on one or each side of the cabinet; you might want to upgrade your drawers to natural, unpainted (lacquered) hard wood or you could include cutlery dividers in your drawers and these could be painted MDF or unpainted hard wood.

Do you supply handles and worktops separately?

We do supply handles separately. Please contact us for a quote. Worktops and appliances can only be sold with a kitchen as delivery costs would make it prohibitive to sell these at a competitive price.

Can we make changes after our kitchen has been ordered and signed off?

Not within 10 weeks of your estimated delivery date as your kitchen is in production. Changes more than 10 weeks prior may be possible. Any such change will incur an admin fee of £120.

What are your payment terms?

50% deposit on order of your kitchen. The remaining 50% when your kitchen has been manufactured.

What does your installation service include?

Installation is “dry-fit” only – we are not insured or qualified to install plumbing or electric connections. Furthermore, we are unable to “dry-fit” any appliances that we have not supplied.

In which areas do you offer delivery and installation?

We work all over the mainland UK for delivery and installation. Occasionally customers have arranged to export our kitchens into Europe and even Australia. If you want to export your kitchen, we can arrange to deliver to a UK port of your choice. We recommend that you use a freight forwarding agent to manage your shipping and delivery from there.

How do you resolve installation snags and aftersales enquiries?

Our project coordinators are dedicated to help resolve any outstanding issues or faults relating to your kitchen. As soon as your kitchen is in production, one of our project coordinators will be in touch and will be your main point of contact going forwards.

Download our online brochure